Bose Professional
Order Management Specialist
Operations - Amsterdam, North Holland, Netherlands - Full Time
Company Overview:
Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking an Order Management Specialist to join us on our journey.
We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.
Position Overview:
As an Order Management Specialist, you will play a vital role in ensuring operational excellence and accurate administration within the Bose Professional business. You will serve as a key internal support partner to Pro Sales Managers, Sales Area Managers, and Bose Professional customers, addressing a wide range of sales support needs. Ensure smooth and efficient operations for Bose Professional customers, contributing to overall operational excellence.
Key Responsibilities:
Sales Orders:
Qualifications:
Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Position/Title: Order Management Specialist
Time Type: Full-time
Location: Amsterdam, Netherlands
Reports to: Manager of Order Management
Department: Operations
Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking an Order Management Specialist to join us on our journey.
We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.
Position Overview:
As an Order Management Specialist, you will play a vital role in ensuring operational excellence and accurate administration within the Bose Professional business. You will serve as a key internal support partner to Pro Sales Managers, Sales Area Managers, and Bose Professional customers, addressing a wide range of sales support needs. Ensure smooth and efficient operations for Bose Professional customers, contributing to overall operational excellence.
Key Responsibilities:
Sales Orders:
- Process and manage open product orders from direct resellers and respond to customer inquiries in a professional, customer-centric manner.
- Prevent disruptions to customer projects and internal workflows, including credit collection and logistics.
- Maintain and update Customer Master Data for Pro accounts.
- Provide direct support to Sales Managers and Territory Sales Representatives.
- Facilitate electronic ordering through reseller portals and EDI systems.
- Collaborate with cross-functional teams including Product Support, Technical Support, and Supply Planning.
- Manage credit and collections processes, contract retention, and new account creation.
- Offer (backup) support for colleagues in other countries or regions, contributing to a globally integrated team.
- Review aging reports on any past due, or over-exposed credit lines, and work to resolve directly with dealers.
- Perform warehouse inventory availability reviews
- Take necessary steps to resolve any open order beyond acceptable thresholds.
- Ensure that invoices are automatically generated
- Resolve output issues if invoices fail to generate
- Validate new dealer applications
- Create and maintain NetSuite customer master and partner accounts
- Create NetSuite contacts and reseller portal logins
- Update terms of payment for accounts with open lines of credit
- Identify credit issues by proactively reviewing aging report
- Perform dealer contact and collections activities
- Perform account clearing activities
- Identify account credits and notify dealers
- Periodically review the historical payment behavior of accounts and advise if open credit terms need to be reviewed with manager
Qualifications:
- 2+ years of customer service or order management experience required
- Able to work independently while receiving direct supervision.
- Detail-oriented with strong organizational and communication skills.
- Comfortable working in a fast-paced, collaborative environment.
- Committed to delivering seamless customer experience.
- Excellent multi-tasking and organizational skills to manage outstanding issues until resolution
- Knowledge of CRM and ERP systems such as Microsoft Dynamics and Oracle NetSuite preferred
- Accounts Receivable experience
- Functions effectively in team-oriented environment.
- Able to work on assignments and process improvement projects that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.
- Dutch and English language both oral and written required
- Additional language German
Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Position/Title: Order Management Specialist
Time Type: Full-time
Location: Amsterdam, Netherlands
Reports to: Manager of Order Management
Department: Operations
