Bose Professional
IT Support Specialist
IT - Shanghai, People's Republic of China, China - Full Time
Company Overview:
Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking an IT Support Specialist to join us on our journey.
We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.
Position Overview:
The IT Support Specialist will be responsible for providing local and remote support to users throughout the world. They will have primary responsibility for all of the offices and users in their region, and backup their counterparts globally. They will manage all end user facing technology, including workstations, phones and core applications, and work closely with our Managed Services Provider and other engineering teams to implement ongoing improvements throughout the business.
Key Responsibilities:
Qualifications:
Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Position/Title: IT Support Specialist
Time Type: Full-time
Location: Shanghai, China
Reports to: Systems Admin
Department: IT
Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking an IT Support Specialist to join us on our journey.
We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.
Position Overview:
The IT Support Specialist will be responsible for providing local and remote support to users throughout the world. They will have primary responsibility for all of the offices and users in their region, and backup their counterparts globally. They will manage all end user facing technology, including workstations, phones and core applications, and work closely with our Managed Services Provider and other engineering teams to implement ongoing improvements throughout the business.
Key Responsibilities:
- Provide on-site and remote support for end-user devices and applications
- Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
- Assist users with system setup, software installation, and configuration issues.
- Configure and deploy desktops, laptops, and mobile devices for new and existing employees.
- Troubleshoot and administer Windows, Mac and Linux endpoints and servers
- Troubleshoot and administer AWS and Azure cloud instances
- Maintain and create device configuration policies in JAMF and Intune
- Troubleshoot and resolve networking issues with Cisco Meraki networks and AWS VPN
- Respond to and investigate system security concerns
- Ensure devices are kept compliant with regular security patching and corporate security policies.
- Track and maintain inventory of IT equipment, including desktops, laptops, and peripherals. Coordinate procurement for all necessary equipment and software.
- Coordinate hardware repairs, replacements, and contact vendors for warranty and maintenance support.
- Coordinate with managed services and project teams to provide local support for networking and server issues
- Support the deployment of new technologies
Qualifications:
- 3+ years of experience in IT support, with strong experience in endpoint, network and application administration and troubleshooting.
- Expert knowledge of Microsoft products including Windows, Microsoft/Office 365.
- Experience with AWS, Azure and Meraki administration
- Experience with creating, maintaining and running PowerShell scripts
- Experience in device management using Microsoft Intune (Windows) and Jamf (Mac).
- Excellent customer service and communication skills, with a focus on delivering a positive user experience.
- Relevant certifications (e.g., Jamf Certified Tech, CompTIA A+, or Microsoft Certifications) are a plus.
- Some travel will be required
- Must be able to lift at least 25kg
- Must be comfortable with installation, moving and organization of IT equipment, some of which will include overhead reaching or using a ladder.
- Proficiency in English
Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Position/Title: IT Support Specialist
Time Type: Full-time
Location: Shanghai, China
Reports to: Systems Admin
Department: IT
